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Download PDF version | MS Word Version PROFILE A specialist in SAP CRM implementations with a focus on the financial services industry, Amos offers a broad spectrum of experience across the SAP value chain — including marketing, pre-sales, blueprinting, implementation and support. Familiar with the SAP ecosystem, he can frequently be found trolling in SDN, enterpriseGeeks and occasionally in Walldorf.
CAREER HIGHLIGHTS Specialist in the application of SAP CRM technology to the financial services industry Generalist across diverse SAP and SAP-related technologies Excellent debugging skills, honed by countless hours of debugging standard code A Òquick studyÓ — able to understand and analyze the business processes of virtually any industry Combines a strong technology background with formal business training, including courses in accounting, marketing, finance, economics and strategy KEY PROJECTS For Client: LeasePlan Australia (Melbourne, Australia) Increased productivity of key business processes such as quote-order-delivery and recalculations for a leader in the vehicle and fleet management business
Highlights: Liaison between key business users and technical consultants, helping everyone involved to share a common perspective Managed expectations of the business, and translated business requirements to concrete solution designs in SAP Debugged standard code, identifying errors and proposing fixes to standard development while also devising near-term workarounds Encouraged code reuse by advocating the writing of code in reusable units consistent with object-oriented principles Evangelized the benefits of OOP best practices in a multivendor environment For Client: Mapfre Renting (Madrid, Spain) Mapped the standard SAP leasing solution for this vehicle leasing company
Highlights: Presented SAP leasing solution to the client and educated them on the solutionÕs functionality Gathered customer business requirements Wrote blueprinting documents to map the solution to these requirements Provided time and effort estimates of implementation For Client: SAP Systems Integration (Dresden, Germany) Facilitated global core rollout into multiple plants / countries
Highlights: Prepared training materials and user guides for CRM On-Demand Responsible for solving OSS support tickets Supported the customer service managers as a problem troubleshooter Performed data migration (via LSMW) and other configuration tasks For Client: Boomi Inc. (Pennsylvania, USA) Developed a systems integration platform featuring easy-to-use code-free integration techniques
Highlights: Worked with software integration technologies (EDI, XML, AS1-3) and J2EE Created a build tool to facilitate the automatic generation of database-specific SQL statements from meta-data Researched and reported on the integration solutions market and on RFID opportunities For Client: NUS Business Incubator (Singapore) Facilitated the cultivation of start-up companies, in which business models ideally use technology from the National University of Singapore
Highlights: Set up and maintained the IncubatorÕs IT infrastructure, after a restructuring Key contact person for all technical issues Developed a room management system using ASP (Active Server Pages) to facilitate the booking of rooms managed by the Incubator Developed an event registration system to facilitate the self-registration of people attending the Incubator's seminars Performed troubleshooting for the IncubatorÕs I.T assets, including hardware (printers, copiers and network equipment) and software (installation of operating systems, setup of web server, etc)
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